Conference Services – Field Technician Lead

Vision Information Technology Consultants LLC • Los Angeles, CA

2d • Onsite

About The Position

Vision IT is seeking a highly qualified and experienced Conference Services – Field Technician Lead to support mission-critical operations at Los Angeles Air Force Base. The successful candidate will serve in a leadership capacity responsible for overseeing the daily operations, personnel management, and technical execution of the Conference Services Field Technician team and Video Teleconference (VTC) Support Team. This role requires a seasoned technical leader with extensive experience managing enterprise conference services, audiovisual systems, VTC operations, customer support activities, and technical field personnel in a Department of Defense (DoD) environment. The individual must possess strong leadership, communication, scheduling, and operational management skills and must meet California standards and expectations for a team management and supervisory role.

Requirements

• Minimum of 10 years of experience supporting and managing conference services, audiovisual systems, help desk operations, field technical teams, or VTC support environments.
• Demonstrated experience leading and supervising technical teams in a government or enterprise environment.
• Active Secret Security Clearance required.
• Current CompTIA Security+ (Sec+) certification required in accordance with DoD requirements.
• Strong knowledge of VTC systems and conferencing technologies
• Strong knowledge of Audiovisual systems and integration
• Strong knowledge of Microsoft Teams, ZoomGov, Cisco conferencing platforms, and collaboration tools
• Strong knowledge of IT service management and ticketing systems
• Strong knowledge of DoD cybersecurity and operational compliance requirements
• Excellent leadership, communication, organizational, and customer service skills.
• Ability to manage multiple priorities and support high-visibility executive events.
• Must meet California standards and expectations for a team management/supervisory role, including demonstrated leadership experience, personnel oversight, conflict resolution, scheduling management, and operational accountability.

Nice To Haves

• Prior experience supporting the U.S. Air Force or other DoD agencies.
• Experience in classified conference support environments.
• ITIL certification or related service management training.
• Familiarity with enterprise AV control systems and integrated conference room technologies.

Responsibilities

• Lead and manage the Conference Services Field Technicians and VTC Support Team supporting daily operations at LAAFB.
• Provide direct supervision, task assignment, scheduling, mentoring, and performance oversight for all conference services personnel.
• Ensure operational readiness and support for conference rooms, executive briefings, secure meetings, and VTC events.
• Oversee installation, troubleshooting, maintenance, and lifecycle support of audiovisual (AV), conferencing, and VTC systems.
• Coordinate support activities for classified and unclassified meetings and mission-critical events.
• Act as the primary escalation point for technical and operational issues involving conference services and VTC support.
• Develop and enforce operational procedures, service standards, and compliance requirements.
• Collaborate with government leadership, customers, and internal stakeholders to ensure high-quality service delivery.
• Monitor team performance metrics, staffing coverage, incident response, and customer satisfaction.
• Ensure all operations comply with DoD security policies, cybersecurity requirements, and organizational standards.
• Support continuous improvement initiatives, training programs, and operational efficiency efforts.
• Maintain accurate documentation, asset tracking, and reporting for conference support operations.

Benefits

• 401(k) Plan: Company matching contributions to help you save for retirement.
• Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance: Comprehensive medical coverage.
• Paid Time Off (PTO): Generous policy to maintain work-life balance.
• Disability Insurance: Short-term and long-term protection for financial stability.
• Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
• Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed