Conference Service Coordinator

Continental Services•Toledo, OH

2d•$22 - $25•Onsite

About The Position

The Conference Service Coordinator supports conference room reservations, catering, and hospitality services at the Owens Corning World Headquarters. The role plans and coordinates meetings and events and provides on-site support to create a seamless, high-quality experience for internal customers and external guests. Responsibilities span event logistics, customer service, inventory and equipment management, coordination with catering and internal teams, administrative processes, and safety and sanitation. The coordinator also supports events and takes on additional projects and assignments as needed.

Requirements

At least 3 years of experience in conference services, hospitality, or event planning.
Strong customer service and communication skills.
Proficiency in Microsoft Office and scheduling software.
Ability to multitask and manage competing priorities.
Team coordination skills.
Time management, attention to detail, and ability to follow written and verbal instructions.
Knowledge of food service techniques and equipment for serving, storing, and handling food and beverage products.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English structure, vocabulary, spelling, composition, and grammar.
Active listening skills, including giving full attention, understanding others, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to communicate information and ideas clearly in speech.
Service orientation and an active interest in helping people.
Manual dexterity to grasp, manipulate, or assemble objects.
Ability to stand and move continuously for extended periods.
Ability to lift up to 40 pounds and repeatedly or continuously use abdominal and lower-back muscles to support the body without fatigue.
Near vision to see details at close range.

Responsibilities

Manage incoming meeting and event requests through email, phone, and in-person interactions.
Coordinate room setup, catering, audiovisual needs, and event logistics.
Oversee event setup, execution, and breakdown.
Monitor meeting and event progress and serve as concierge to hosts during events.
Act as the primary point of contact for day-to-day meetings and events.
Provide an exceptional guest experience and promptly resolve issues.
Load and unload supplies and equipment; restock pantries and service areas; maintain coffee urns and supplies; and track product usage for billing accuracy, in conjunction with the Catering Coordinator.
Partner with catering teams to ensure quality service.
Understand and manage the needs of senior-level leaders as part of the meeting and event experience.
Coordinate with Facilities, Security, Reception, and other internal stakeholders to support seamless meetings and events.
Maintain inventory of conference room supplies.
Complete event orders and billing processes, including BEO updates and invoicing.
Use event software systems and scheduling tools.
Follow food safety and sanitation standards, maintain clean workspaces, and report hazards.
Provide support during events.
Complete additional projects and assignments as needed.