CONFERENCE COORDINATOR
About The Position
The Conference Coordinator supports Connections, the branded conference centers located within Wells Fargo administrative buildings. Connections manages collaborative, meeting, and event spaces across 13 U.S. markets and serves Wells Fargo employees, contract staff, and nonprofit organizations. This internal client-facing role combines customer service, communication, and problem-solving to enhance the on-site experience for employees and clients. The coordinator manages meeting reservations and room schedules, serves as the location’s first point of contact, and provides event support including catering coordination, room setups, audiovisual troubleshooting, and general logistics. The role also includes greeting guests, responding to location-specific inquiries and emails, maintaining the space, and completing beverage-service setup and cleanup as needed.
Requirements
- Outstanding customer service skills.
- Superior verbal and written communication skills, especially customer-friendly communications.
- Comfort speaking in front of an audience.
- High proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Experience working in a technical or audiovisual environment.
- Ability to work independently, prioritize effectively, and make decisions.
- Ability to adapt quickly to change and maintain a flexible approach to customer support.
- Ability to remain mobile for extended periods during the workday.
- Ability to work a flexible schedule that includes evening and weekend hours.
- Ability to lift 50 pounds.
Nice To Haves
- Work experience with reservation software platforms.
- Ability to navigate virtual meeting platforms such as Zoom, Skype, and MS Teams.
- Catering or other food-service-related experience.
- Background in communications, event planning, or hospitality.
Responsibilities
- Deliver a consistent, outstanding customer service experience.
- Manage and book reservation requests and maintain room schedules through the reservation system.
- Serve as the first point of contact for the assigned Connections location and provide tours as necessary.
- Greet guests and facilitators, provide directional assistance, and welcome visitors at the Connections reception desk.
- Manage and respond to emails in location-specific folders in the shared Connections mailbox.
- Process customer reservation requests in a timely manner.
- Provide consultative event coordination, including catering, room setups, audiovisual troubleshooting, and general event logistics.
- Set up and clean up beverage service as needed.
- Ensure room configurations are correct and ready 30 minutes before event start times.
- Answer site-specific questions about local amenities.
- Maintain Connections space, including submitting work orders as needed.
- Perform additional duties as assigned by the manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site and state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
