DH-CONFERENCE & EVENTS MANAGER

Freed Corp • Huntsville, ON

6d • Onsite

About The Position

Reporting to the Director of Conference & Events, the primary focus of this position is to coordinate and execute all aspects of conferences, weddings, day functions, tour groups and small meetings as assigned. This role acts as a liaison between the client and operating departments to ensure a successful meeting and re-book business.

Requirements

• Diploma from a recognized hospitality and/or management related course
• 4 years progressive experience in related Catering/Conference, Banquet environment required.
• Food and beverage background an asset.
• Driver’s abstract with a clean driver’s record
• Must be eligible to work in Canada

Nice To Haves

• Guest oriented with a sincere, helpful, caring and friendly personality
• Decision maker who can take initiative to execute events within operating guidelines
• Able to work well with multiple departments and manage clients’ requests
• Precise attention to detail, order and execution
• Organize and prioritizes work in order to ensure guaranteed response limes and deadlines are met
• Exceptional energy, flexibility with work schedule and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Works well in a stressful, high-volume work setting to meet the deadline demands
• Must maintain composure and objectivity under pressure
• Demonstrates ability in identifying difficulties and making recommendations for problem solving efficiency
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by conveners, meeting planners and guests
• Motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve

Responsibilities

• On-site contact/point person for Deerhurst Resort’s conferences & events
• Creates a smooth and timely transition from sales process to conference servicing for assigned groups.
• Achieve set targets above the initial contract revenue via up-selling during the planning stage of each event
• Confirm event related information with client.
• Maximize sales and revenue for the hotel by ensuring a sales attitude is adopted at all times, being aware of all sales opportunities within all areas of the resort, and proactively promoting resort service
• Organize & distribute information to all departments through Banquet Event Orders (BEOs) and group resumes in a professional and timely manner.
• Work with Chef(s) to build creative menus, mindful of food costs, labor cost, and kitchen capabilities.
• Build strong working relationships with our clients and develop an understanding of their specific needs and requirements
• Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up
• Obtain guaranteed guest counts for food and beverage events for the Banquets and Kitchen teams. Communicate in a timely manner when any significant deviation in numbers is known, allowing labor and food cost to be controlled.
• Solicit outstanding rooming lists and allocations adhering to the timings agreed at the contract stage
• Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed to with the client
• Initiate billing procedures ensuring client credibility and that deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to groups upon their arrival.
• Carry out post event follow up with client Operations/Sales team as necessary
• Be flexible, responding quickly and positively to changing requirements

Benefits

• Gain experience in a fun environment
• Free resort pass access: complimentary access to all on site activities and amenities, pool, gym and more!
• Hotel, retail and restaurant discounts
• Meet new people and work within a great team
• Affordable staff housing is available on site and includes laundry, internet, shuttle service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree