Conference Account Manager

OkWhen•Dunwoody, GA

17d•Remote

About The Position

As an Account Manager, you will be the primary relationship owner for our partner organizations — guiding them from initial onboarding through live event execution. You'll combine platform expertise, proactive communication, and hands-on event coordination to ensure every conference runs smoothly for organizers, attendees, and sponsors alike.

Requirements

Exceptional communicator
Highly organized
Strong problem-solver
Thrives under pressure
Passion for events
Comfortable with evening/weekend availability
3+ years of experience in event planning or a related field

Nice To Haves

Experience in Canva, Zendesk, and CVENT preferred

Responsibilities

Lead platform onboarding sessions for new customers, walking them through how to plan and manage conferences or events on BehaviorLive/OkWhen. Provide continuous support — including troubleshooting and best practices — throughout the entire planning cycle.
Own pre-conference logistics end-to-end: badge creation, schedule reviews, event app updates, and attendee communications. Collaborate closely with AV teams, internal staff, and event organizers to ensure every setup detail is dialed in before the doors open.
Manage live streams in real time — handling start/stop, troubleshooting, support chat, and ticket resolution. Provide on-site assistance with registration and any platform-related needs as they arise throughout the event.
Build and manage sponsor stores within the platform, ensuring seamless sponsor participation and engagement before and during each event.
Support organizations in tracking and verifying CEU credits. Follow up post-event to resolve any outstanding tickets or issues and ensure a smooth close to every engagement.
For clients who need it, offer comprehensive event planning support — including venue selection, food & beverage, speaker logistics, travel coordination, and marketing assistance.
Continuously refine internal workflows and documentation for event support to improve both team efficiency and the customer experience.