Concourse Product Delivery Manager

JPMorgan Chase & Co. • Chicago, IL

1d • $114,000 - $200,000

About The Position

As a Vice President on the Concourse Product team, the Concourse Product Delivery Manager connects product strategy and development with the client and operational experience. The role partners across Product Management, Technology, Implementation, Service, Operations, Controls, and other functions to drive product readiness, resolve complex challenges, and improve how Concourse is delivered and supported.

J.P. Morgan Concourse is a payments orchestration platform that enables clients to manage pay-in and pay-out interactions with customers and counterparties. The role leads end-to-end product and release readiness, supports the full product lifecycle, manages escalations, and uses client feedback and operational insights to drive scalable product improvements. It also ensures adherence to firm risk, controls, compliance, and regulatory requirements.

Requirements

• At least 7 years of experience in product delivery, product operations, product management, or technology delivery.
• Experience in payments, treasury services, transaction banking, or enterprise financial technology.
• Proven ability to lead complex cross-functional initiatives and drive outcomes through influence.
• Strong understanding of the product lifecycle, including development, release, implementation, servicing, and continuous improvement.
• Demonstrated experience managing complex dependencies, escalations, risks, and competing priorities.
• Strong client orientation and ability to translate client and operational challenges into scalable product solutions.
• Excellent executive communication, problem-solving, and stakeholder management skills.
• Ability to bring structure to ambiguity, exercise sound judgment, and drive issues through resolution.
• Knowledge of Agile delivery, release management, incident management, and data-driven product management.

Responsibilities

• Lead end-to-end product and release readiness, including intake, dependency management, change management, implementation and servicing readiness, procedures, training, documentation, controls, support models, and performance reporting.
• Partner with Product Management and Technology throughout the product lifecycle to address client, implementation, servicing, operational, and control considerations before launch.
• Lead complex product and client escalations, coordinate cross-functional teams to resolve issues, follow up on root causes, and deliver sustainable improvements.
• Identify friction in implementation, servicing, reporting, billing, and product usage, and drive opportunities to improve the client experience.
• Monitor product operational health and translate client feedback, incidents, servicing trends, and operational insights into actionable product improvements.
• Manage complex timelines, dependencies, risks, and blockers; communicate clearly and escalate to senior stakeholders as needed.
• Drive continuous improvement and scalable operating models that reduce manual intervention, strengthen controls, and improve client and employee experiences.
• Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed