Concourse Experience Manager

Stars and Strikes • Buford, GA

12d • $45,000 - $50,000

About The Position

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager to help lead operations and create an engaging atmosphere in a high-volume, fast-paced entertainment center. The manager is responsible for the overall operations and atmosphere of the concourse, meeting and exceeding sales goals, running bowling and service operations, creating memorable guest experiences, and training and maintaining team members across a variety of positions.

The role calls for an energetic, driven individual with a solid work ethic, a positive attitude, and strong guest-service skills. The Concourse Experience Manager also contributes to floor management, cleanliness, compliance, team development, and the quality of inventory and service.

Requirements

• 1–2 years of management experience.
• Friendly, outgoing, and professional demeanor.
• Must be able to work weekends and holidays.

Nice To Haves

• Experience in hospitality and/or food and beverage.

Responsibilities

• Ensure a fun atmosphere.
• Identify and resolve issues that affect the guest experience.
• Clean the location.
• Validate compliance and training.
• Manage the floor across bowling, bar, and lane service.
• Act as Manager on Duty when needed.
• Report product and service issues.
• Review timecards.
• Maintain quality of inventories.
• Check in deliveries.
• Meet and exceed sales goals.
• Train and maintain team members in a variety of positions.
• Create memorable guest experiences.

Benefits

• Health and 401(k) benefits.
• Bonuses.
• Paid time off.
• Free bowling, laser tag, and gameplay.
• Training to support career development.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed