Concourse Product Delivery Manager
About The Position
As a Vice President on the J.P. Morgan Concourse Product team, the Concourse Product Delivery Manager connects product strategy and development with client and operational experience. Concourse is a payments orchestration platform that enables clients to manage pay-in and pay-out interactions with customers and counterparties. The role partners with Product Management, Technology, Implementation, Service, Operations, Controls, and other functions to drive product readiness, resolve complex challenges, and continuously improve how Concourse is delivered and supported. It requires a strong client focus, an operational mindset, and the ability to lead across organizational boundaries to create scalable solutions and exceptional experiences.
Requirements
- 7+ years of experience in product delivery, product operations, product management, or technology delivery.
- Experience in payments, treasury services, transaction banking, or enterprise financial technology.
- Proven ability to lead complex, cross-functional initiatives and drive outcomes through influence.
- Strong understanding of the product lifecycle, including development, release, implementation, servicing, and continuous improvement.
- Demonstrated experience managing complex dependencies, escalations, risks, and competing priorities.
- Strong client orientation and ability to translate client and operational challenges into scalable product solutions.
- Excellent executive communication, problem-solving, and stakeholder management skills.
- Ability to bring structure to ambiguity, exercise sound judgment, and drive issues through resolution.
- Knowledge of Agile delivery, release management, incident management, and data-driven product management.
Responsibilities
- Lead end-to-end product and release readiness, including intake, dependency management, change management, implementation and servicing readiness, procedures, training, documentation, controls, support models, and performance reporting.
- Partner with Product Management and Technology throughout the product lifecycle to ensure client, implementation, servicing, operational, and control considerations are addressed before launch.
- Lead complex product and client escalations, coordinating cross-functional teams to resolve issues quickly, follow up on root causes, and deliver sustainable improvements.
- Identify friction across implementation, servicing, reporting, billing, and ongoing product usage, and drive opportunities to improve the client experience.
- Monitor product operational health and translate client feedback, incidents, servicing trends, and operational insights into actionable product improvements.
- Manage complex timelines, dependencies, risks, and blockers while communicating clearly and escalating to senior stakeholders.
- Drive continuous improvement and scalable operating models that reduce manual intervention, strengthen controls, and improve the overall client and employee experience.
- Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
