Concierge AHN

American Addiction Centers • Macon, GA

2d • Onsite

About The Position

Serves as the receptionist to the lobby area including answering incoming calls, routing calls, providing information to residents /visitors, incoming mail, packages and other deliveries. Maintains a thorough knowledge of emergency procedures and as necessary, acts as a key person in directing emergency procedures within Carlyle Place. Makes reservations for residents and guests, Maintains guest room reservations and resident vacation calendars. Maintains the confidentiality of all resident care information, including protected health information. Maintains a current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions, and key personnel. Assist the Resident and Guest Relations Manager with implementing plans to improve processes and customer service. Performs clerical support for the Human Resources Department/and/or other departments as requested.

Requirements

• High School Diploma or GED required.
• One year experience handling a multi-line phone and basic computer use and knowledge.
• Must possess and exhibit a strong positive attitude toward customer service, must demonstrate a courteous, friendly, patient and congenial manner at all times.
• Must be able to use visual acuity to see monitor screen, computer and hard copy materials.
• Must be able to hear and verbally communicate in person and over the phone or radio.
• Must be able to sit for prolonged periods of time (up to 2 hours).
• Must be able to comprehend and learn operation of various office equipment.
• Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation.
• Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics.
• Must be able to lift up to 10# specific to job evaluation.

Responsibilities

• Serves as the receptionist to the lobby area including answering incoming calls, routing calls, providing information to residents /visitors, incoming mail, packages and other deliveries.
• Maintains a thorough knowledge of emergency procedures and as necessary, acts as a key person in directing emergency procedures within Carlyle Place.
• Makes reservations for residents and guests, Maintains guest room reservations and resident vacation calendars.
• Maintains the confidentiality of all resident care information, including protected health information.
• Maintains a current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions, and key personnel.
• Assist the Resident and Guest Relations Manager with implementing plans to improve processes and customer service.
• Performs clerical support for the Human Resources Department/and/or other departments as requested.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED