Concierge

HawaiiUSA Federal Credit Union • Honolulu, HI

21d • $0 - $19 • Onsite

About The Position

The Concierge will serve as the initial point of contact at the Main Branch Office, creating a welcoming experience and building strong relationships with members and stakeholders. Provides exceptional service, guides visitors using general knowledge of credit union functions, and communicates effectively while maintaining professionalism, independence, and a positive demeanor.

Requirements

• High School Diplomas or GED required
• Two years of customer service experience preferred
• Notary Public preferred

Responsibilities

• Greeting and welcome all members, vendors, and stakeholders entering the main office in a professional and courteous manner
• Identify stakeholder needs and connect them with the appropriate employee or department for assistance
• Build strong relationships by engaging in meaningful conversations and developing rapport with members
• Recognize opportunities to recommend products and services that meet member needs
• Provide effective referrals to internal specialists when additional expertise is required
• Assist with end-of-day branch operations and administrative tasks
• Make timely and appropriate suggestions based on member goals and financial needs
• Conduct outbound follow-up calls to strengthen relationships and support business growth
• Initiate targeted outreach to members regarding additional services, needs assessments, and service follow-up
• Address and resolve member concerns and complaints professionally and efficiently
• Ensure compliance with all Credit Union security policies and procedures
• Support overall branch operations and perform additional duties as assigned

Benefits

• 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums covered
• Paid volunteer time
• Pay it forward program
• Matching charitable donations up to $250 per year per employee
• Tuition assistance for higher education
• Paid Time Off
• 11 Paid Holidays
• 401(k) and 3% Employer Contribution
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Prescription drug insurance
• Tuition reimbursement
• Life insurance
• Flexible spending account
• Disability insurance
• Opportunities for advancement
• Employee assistance program
• Referral program
• Retirement plan
• Employee discount
• Paid training
• Professional development assistance
• AD&D insurance
• Volunteer time off
• Credit union membership
• Paid orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED