Concierge

Sonida Senior Living•Columbiana, OH

10d•Onsite

About The Position

Concierge responsibilities include answering the telephone and directing callers, greeting and directing visitors, receiving and forwarding mail, coordinating express mail services, and resolving customer questions and concerns. This role is at Whispering Pines Village, a premier retirement community in Columbiana, OH, providing quality care to residents in an Independent Living and Assisted Living community.

Requirements

Enjoy providing exceptional customer service and care to our senior residents
Appreciate the value of being a dependable & responsible member of greater team

Responsibilities

Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
Greets and directs visitors to the community
Receives, sorts, and forwards incoming mail
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Resolving customer questions and concerns

Benefits

Competitive wage/salary
Flexible scheduling
Cutting edge technology to enhance the lives of our residents and make your job easier and more effective
SafelyYou - AI video technology that detects and prevent falls
Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
Sage - Improve call light response time and improvement to service and care
Microsoft Power BI - one stop for all data needs
Company support for educational and learning opportunities
Paid referral programs for Team Member and Resident referrals
Medical, dental, vision, and life/disability insurances
401k retirement savings offering a discretionary match determined each year based on company performance
Employee Assistance Program
Dependent Care and FSA saving accounts
PTO available day one
Paid Training