Concierge

GWP • Denver, CO

53d • Hybrid

About The Position

Serves as first point of contact for all individuals entering the lobby of Janus Henderson’s Denver office. Uses guest registration software to notify all stakeholders of guest arrival. Monitors lobby and conference center and reports any improprieties or incidents to Physical Security Team. Assists in accurately tracking all metrics related to position. Answers incoming phone calls and direct them to appropriate personnel. Provides administrative support and duties as required for clients and guests. Greets conference center visitors and directs them to appropriately scheduled rooms. Coordinates daily conference room schedules using in-house reservation system and provides updates to physical security as required. Maintains clean and orderly appearance of the Conference Center including preparing conference rooms for daily meetings and presentations, stocking refreshment area, cleaning dishware and ordering supplies as needed. Directs food caterers to appropriate conference rooms and/or food preparation areas. Assists with mailroom duties including posting mail, inserting, mail runs, and interoffice shipments. Carries out additional duties as assigned.

Requirements

• Professional appearance and attire required
• Strong customer service acumen
• Timely, punctual, and dependable attendance is essential
• Ability to communicate in a clear, professional manner in person, in writing and via telephone
• Comfortable engaging with individuals (including executive leadership) in a corporate environment
• Ability to handle high volume of walk-in traffic and incoming calls related to the Lobby Desk
• Intermediate knowledge of Microsoft Office such as Word, Excel, and Outlook
• High School diploma or GED required

Nice To Haves

• Relevant experience as concierge or receptionist in a professional work environment with high client facing interaction preferred
• Desire to cross train in other office services areas

Responsibilities

• Serves as first point of contact for all individuals entering the lobby of Janus Henderson’s Denver office
• Uses guest registration software to notify all stakeholders of guest arrival
• Monitors lobby and conference center and reports any improprieties or incidents to Physical Security Team
• Assists in accurately tracking all metrics related to position
• Answers incoming phone calls and direct them to appropriate personnel
• Provides administrative support and duties as required for clients and guests
• Greets conference center visitors and directs them to appropriately scheduled rooms
• Coordinates daily conference room schedules using in-house reservation system and provides updates to physical security as required
• Maintains clean and orderly appearance of the Conference Center including preparing conference rooms for daily meetings and presentations, stocking refreshment area, cleaning dishware and ordering supplies as needed
• Directs food caterers to appropriate conference rooms and/or food preparation areas
• Assists with mailroom duties including posting mail, inserting, mail runs, and interoffice shipments
• Carries out additional duties as assigned

Benefits

• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours
• Annual discretionary bonus award from the profit pool
• Competitive compensation
• Pension/retirement plans
• Various health, wellbeing and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED