Concierge

Great Lakes Mgmt Co•Saint Paul, MN

18d•$18 - $20•Onsite

About The Position

Great Lakes Management Company is seeking a friendly, professional, and service-oriented Concierge to join our team at The Glenn. In this important front-desk role, you will be the first point of contact for residents, visitors, and staff—providing exceptional customer service, efficient communication, and dependable support during both everyday operations and emergency situations. If you enjoy helping others, thrive in a customer-focused environment, and work well with older adults, we’d love to meet you!

Requirements

Minimum 1 year receptionist experience with multiline phone system
High School Diploma or GED
Strong Customer Service Skills
Strong Communication Skills
Strong Problem Solving and Judgment Skills
Ability to relate to aging population
Computer skills with basic knowledge of Microsoft Office and Excel applications.
Pleasant phone manner with effective verbal and listening communication skills.
Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

Provide a courteous and efficient reception service to residents, staff and visitors at the facility.
Serve as central communication center during emergencies.
Undertake appropriate administrative duties as delegated with approval from supervisor.
Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. Maintain confidentiality and sensitivity.
Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
Ensure that staff is responding in a timely manner to any situation that arises.
Accurately take messages and pass them on to the relevant person in a timely manner. Ensure that urgent matters are drawn to the relevant staff quickly and accurately.
Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
Be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
Adhere to all GLMC policies and procedures.