Concierge - Atlas

Greystar Management Services•Oakland, CA

3d•Onsite

About The Position

Greystar is hiring a Concierge for a stabilized, high-rise community with 633 units. The role organizes, coordinates, and implements resident services and programs and provides residents with information and assistance related to local resources. The position is scheduled from 10 p.m. to 7 a.m., Friday through Tuesday, and is eligible for a 20% housing discount. The hourly range in Oakland is $20.00–$24.00. The position may also be eligible for onsite-property bonus programs. The role may require travel to other properties, training classes, or business meetings, and a flexible schedule that includes being on call during evenings, weekends, and holidays. The Concierge greets prospects and residents, handles and routes phone calls, coordinates guest-suite bookings and move-in/move-out schedules, prepares clubhouse amenities for tours, and manages and documents package deliveries. The role also tracks community services and equipment rentals, assists with resident activities and programs, and maintains information about local businesses and relationships with concierge vendors. Greystar describes a benefits package for full-time employees that includes medical, dental, vision, disability, and life insurance; paid time off; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and other insurance, legal, and charitable-giving benefits. Onsite housing discounts are subject to availability and applicable terms.

Requirements

1–2 years of experience.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.

Nice To Haves

Previous experience in overnight concierge, security, or hotel front-desk operations.
Ability to communicate effectively in both English and Spanish.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls and route them to the appropriate team member; assist with completed service-request call-backs as necessary.
Maintain the guest-suite schedule, ensure proper payment and cleanliness before guest arrivals, and coordinate loading-dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are in tour condition before the leasing office opens each morning.
Document package arrival information and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other community services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents, and maintain relationships and contacts with concierge vendors.
Be available to travel as needed to assist other properties, attend training classes, or attend business meetings.
Work a flexible schedule that includes taking call during evenings, weekends, and holidays.

Benefits

20% housing discount for this position, subject to applicable terms and availability.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.