Concierge - Atlas

Greystar•Oakland, CA

1d•$20 - $24•Onsite

About The Position

The Concierge organizes, coordinates, and implements resident services and programs and serves as an information source for residents seeking local market resources. At a stabilized, high-rise property with 633 units, the role provides overnight assistance to prospects, residents, and visitors; supports property operations; and helps coordinate community services and activities. The schedule is 10 p.m. to 7 a.m., Friday through Tuesday. The position requires 1–2 years of experience. A 20% housing discount is available.

Requirements

1–2 years of experience.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
May be required to travel to other properties, training classes, or business meetings as needed.

Nice To Haves

Previous experience in overnight concierge, security, or hotel front desk operations.
Ability to communicate effectively in both English and Spanish.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure prospects and visitors are comfortable while waiting to speak with a team member.
Answer phone calls, route them to the appropriate team member, and assist with follow-up calls for completed service requests as needed.
Maintain the guest suite schedule, confirm proper payment and cleanliness before guest arrivals, and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrival information and notify residents of package deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry cleaning, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents, and maintain relationships with concierge vendors.

Benefits

20% housing discount for this position, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic employee medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
401(k) with company match of up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Optional critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.