Project Manager, Atlas

Gainsight•Nashville, TN

6d•$175,000 - $200,000•Remote

About The Position

Gainsight is seeking a full-time Project Manager, Atlas, for its Atlas - Sales Operations team. This remote U.S.-based role reports to the EVP & GM, Atlas and is responsible for coordinating the Atlas Business Unit’s workstreams through an integrated plan. The Project Manager connects solution roadmaps to delivery capacity and prepares the business for annual planning, QBRs, and board meetings. The role works cross-functionally with engineering, sales, strategy, delivery, and finance in a startup-minded environment. Occasional travel for team meetings, training, or company events is required. The scope may evolve with the needs of the team and business. The role maintains an integrated view of workstream owners, milestones, and dependencies; sequences work and raises conflicts and trade-offs to the GM; and runs workstream reviews and tracks decisions and actions through completion. It validates engineering roadmaps against delivery capabilities and leads capacity planning for internal operations and external services, including outsourced and nearshore staffing models. It also coordinates annual planning, supports finance-related headcount, cost, and budget tracking, maintains visible planning assumptions, and organizes the timelines, inputs, data, status updates, risks, and decisions needed for QBRs and board meetings. Gainsight describes itself as an AI-powered retention engine and CustomerOS platform serving more than 2,000 companies. Its products support customer onboarding, outcomes, advocacy, learning, adoption, and community connection.

Requirements

10+ years of project or program management experience in a technology, SaaS, or managed services environment.
Bachelor’s degree or equivalent with some post-graduate work, or equivalent experience and/or 12 years of related experience.
PMP certification and strong command of planning, sequencing, dependency management, and risk tracking.
Ability to alternate between tactical execution and strategic planning while keeping both moving.
Experience working across engineering, sales, strategy, delivery, and finance teams, and comfort owning outcomes across teams not directly managed.
Working knowledge of outsourcing and BPO delivery models, including capacity and staffing planning.
Comfort with financial planning, including headcount, budget, and capacity models, and working alongside Finance.
Strong communication skills, including briefing senior leaders, giving clear recommendations, and staying composed when priorities collide.
Bias to action and willingness to build structure in a startup before every process exists.

Nice To Haves

Experience in a startup or new business unit inside an established company.
Background in managed services or services delivery.
Experience preparing QBR or board materials.
Familiarity with AI-enabled products or agent-based workflows.

Responsibilities

Maintain one integrated plan across engineering, sales, strategy, delivery, and finance, including owners, milestones, and dependencies.
Sequence work across Atlas workstreams and raise conflicts and trade-offs to the GM early.
Run the operating cadence for workstream reviews and track decisions and actions to completion.
Surface problems, own the path forward, and clarify ownership.
Validate engineering roadmaps against delivery capabilities, ensuring features are matched with training, staffing, and process readiness before reaching customers.
Lead capacity planning for internal operations and external services, including outsourced and nearshore staffing models aligned with pipeline and go-lives.
Coordinate annual planning for the business unit by consolidating each function’s plan.
Work with Finance on headcount planning, costs, and budget tracking against the plan.
Keep planning assumptions visible so changes in pipeline, capacity, or roadmap can be reflected quickly.
Plan QBR and board meeting calendars and timelines, and ensure owners deliver inputs on time.
Gather sources, data, and status updates so content owners have complete, current information.
Surface risks, gaps, and decisions needed ahead of QBRs and board meetings.
Travel occasionally for team meetings, training, or company events.