Concierge
About The Position
This is a Full Time Concierge position. The Concierge proactively assists residents, families, visitors, and team members with questions or problems, ensuring a positive experience. They greet all visitors and answer incoming calls professionally and respectfully. The role involves monitoring the entry area, directing guests, answering telephones, forwarding calls, taking messages, and handling packages and mail for residents. The Concierge is also responsible for maintaining a clean, neat, and inviting lobby area, and assisting with promoting resident programming. Additionally, the position supports sales and marketing by managing the inquiry process, responding to inquiries and conducting tours when other staff are unavailable, and assisting with marketing materials and the Lead Management Program. In the business office, the Concierge assists with new resident documentation and maintains resident files confidentially. They also encourage resident participation in programming and follow company policies and procedures.
Requirements
- Professional and respectful manner in greeting visitors and answering calls.
- Ability to manage the lobby and ensure it is clean and neat.
- Knowledgeable and assists in supporting the marketing standards of the community.
- Assists with duties related to the Lead Management Program.
- Assists in processing new resident documentation.
- Assists in maintenance of resident files and documentation while maintaining confidentiality.
- Follows and communicates company policies and procedures.
Nice To Haves
- Assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
- Responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available.
- Facilitates experiences/tours of community as needed.
- Assists with assembling marketing packets as needed.
Responsibilities
- Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience.
- Greets all visitors and answers incoming calls in a professional and respectful manner.
- Monitors entry area for visitors and guests, greets, and directs as necessary.
- Answers incoming telephone calls and resident calls, forwards and takes messages.
- Receives and sends packages for residents.
- Assists with residents who request assistance with mailing letters and packages.
- Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area.
- Assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
- Manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member.
- Responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available.
- Facilitates experiences/tours of community as needed.
- Assists in supporting the marketing standards of the community.
- Assists with duties related to the Lead Management Program.
- Assists with assembling marketing packets as needed.
- Assists in processing new resident documentation.
- Assists in maintenance of resident files and documentation while maintaining confidentiality.
- Promotes and encourages residents to participate in programming.
- Follows and communicates company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
