Concierge, Jackson Hole
About The Position
The Exclusive Resorts Concierge provides service to members by communicating with them to make pre-arrival arrangements, handling correspondence, and establishing and managing relationships with suppliers such as activity companies, restaurants, and transportation companies. The role plans member itineraries and reservations, coordinates requests and special events, prepares residences for arrivals, and supports members’ enjoyment of the property and surrounding attractions. The Concierge also conducts residence orientations and tours for prospective members and ensures housekeeping standards are maintained.
Requirements
- Minimum of two years’ experience in customer service.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast-paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to using new software products.
- Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.
- Must be able to bend, stoop, squat, stretch, grasp, write, stand, sit, walk, perform repetitive motions, and climb.
Nice To Haves
- College degree preferred.
- Minimum of two years’ experience in a luxury hotel preferred.
Responsibilities
- Plan itineraries, activities, and reservations in advance for arriving members.
- Respond to communications from members, the Company, and its affiliates within 24 hours of delivery.
- Facilitate pre-arrival grocery requests and delivery to the residence as requested by members.
- Visit the residence before each guest’s arrival and ensure it is in condition according to Exclusive Resorts’ rules and regulations.
- Orient members to the residence and available services upon arrival.
- Provide professional and courteous service related to members’ use of the property and enjoyment of nearby attractions.
- Manage and coordinate special events requested by members.
- Conduct tours of units as a representative of Exclusive Resorts for prospective members.
- Ensure housekeeping standards are met and maintained according to Exclusive Resorts’ rules and regulations.
- Establish and manage relationships with suppliers, including activity companies, restaurants, and transportation companies.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
