Concierge
About The Position
The Concierge responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. They respond to special requests from guests with unique needs and follow up to ensure satisfaction. The Concierge gathers, summarizes, and provides information to guests about the property and the surrounding area amenities, including special events and activities. They also answer, record, and process all guest calls, messages, requests, questions, or concerns, and contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. The role involves reviewing shift logs/daily memo books and documenting pertinent information in logbooks, as well as monitoring the club lounge for seating availability, service, safety, and the well-being of guests. Additionally, the Concierge reports accidents, injuries, and unsafe work conditions to the manager and completes safety training and certifications. They must follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. The Concierge welcomes and acknowledges all guests according to company standards, anticipates and addresses guests’ service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. They speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Developing and maintaining positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees are also key aspects of this role. The Concierge must comply with quality assurance expectations and standards. This role requires standing, sitting, or walking for an extended period of time or for an entire work shift, and performing other reasonable job duties as requested by Supervisors. They may also move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
Responsibilities
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
