Concierge
About The Position
Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. We are seeking a knowledgeable and personable Concierge to curate unforgettable guest experiences. The Concierge serves as an ambassador of both the hotel and the city, offering thoughtful recommendations, arranging special requests, and ensuring that every guest feels genuinely cared for.
Requirements
- Previous concierge or guest service experience in a luxury or boutique hotel preferred.
- Strong local knowledge of Atlanta’s dining, entertainment, and cultural scene.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in property management systems (HMS preferred).
- Flexible availability including evenings, weekends, and holidays.
- Second language is a plus.
Responsibilities
- Provide personalized assistance with dining, transportation, entertainment, and local attractions.
- Maintain strong relationships with local vendors, restaurants, and cultural institutions.
- Coordinate special guest requests, including reservations, amenities, and VIP arrangements.
- Offer recommendations that reflect the character and spirit of Atlanta.
- Ensure guest inquiries are handled with professionalism, discretion, and care.
- Collaborate with Front Office, Bell, and Housekeeping teams to anticipate and exceed guest expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
