Concierge

Montage International • Park City, UT

17d • Onsite

About The Position

Concierge SUMMARY The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Greeting guests with friendly and sincere welcome Providing information and assistance to guests regarding city and hotel attractions or points of interest Booking reservations for guests both within the resort and at outside facilities Properly logging guests requests and performing follow up with guests Familiarizing oneself with each day’s arrival and group activities Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary Ensuring any incoming and outgoing packages are logged and delivered appropriately Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

Requirements

• College degree preferred
• Minimum of two years’ experience in an upscale hotel preferred
• Minimum of two years’ experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly and effectively adapt to using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Responsibilities

• Greeting guests with friendly and sincere welcome
• Providing information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests both within the resort and at outside facilities
• Properly logging guests requests and performing follow up with guests
• Familiarizing oneself with each day’s arrival and group activities
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
• Ensuring any incoming and outgoing packages are logged and delivered appropriately
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree