Concierge Part-Time Sunday's & Monday's 10:45a-6:15p $19.75-$22 p/h

Christian Living Communities•Centennial, CO

3d•$20 - $22

About The Position

The Concierge serves as the first and central point of contact for service-related issues, providing personalized, courteous hospitality to residents, visitors, guests, vendors, and coworkers. The role answers resident questions and assists with dining, travel, in-home service referrals, dry cleaning, entertainment, events, and other reservations. It also handles calls, the in-house mail center, clerical support, and general referrals. The Concierge supports community operations by maintaining reservations and resident information, responding to emergency and building alarm systems, administering the Stat Check System, completing periodic interior security rounds, processing work orders, and managing office equipment and supplies. The role handles resident emergency situations when the Resident Services Director is absent.

Requirements

High school diploma or equivalent experience.
Working knowledge of a multi-extension, multi-line telephone system.
Energetic and enthusiastic, with exceptional communication skills.
Good organizational skills, follow-up and follow-through, and ability to multitask.
At least one year of experience in a business office environment.
Strong clerical skills, including knowledge of Word, Excel, and Outlook.
Ability to read, write, and speak English.
Strong communication and excellent customer service skills.

Nice To Haves

Prior concierge or hospitality experience is strongly preferred.

Responsibilities

Screen incoming calls, take messages, and forward calls as appropriate.
Greet and sign in visitors.
Provide directions or information to residents, visitors, guests, and vendors.
Sort and distribute incoming mail.
Provide clerical assistance, including typing correspondence, memorandums, reports, and forms.
Receive event reservations, schedule guest apartment reservations, and update census information, the resident directory, and birthday list.
Provide basic information about the community and ensure current marketing brochures are available.
Respond to the Emergency Call System and building alarm system.
Administer the Stat Check System.
Conduct periodic interior rounds to ensure the building is secure.
Receive and process community work orders.
Manage office equipment and supplies.
Provide effective and courteous service to residents, guests, and coworkers.
Handle resident emergency situations when the Resident Services Director is absent.
Perform other duties as assigned.