Concierge Part-Time Sunday's & Monday's 10:45a-6:15p $19.75-$22 p/h

The Suites at Someren Glen•Centennial, CO

About The Position

The Concierge serves as the first and central point of contact for service-related needs, providing personalized, courteous hospitality to residents, visitors, guests, vendors, and coworkers. The role answers resident questions and helps arrange dining, travel, in-home service referrals, dry cleaning, entertainment, events, and other services as applicable. It also answers phones, manages the in-house mail center, and provides general referrals and clerical assistance. This part-time position is scheduled Sundays and Mondays from 10:45 a.m. to 6:15 p.m. The posted pay range is $19.75–$22 per hour. The role works in a community setting and may respond to emergencies when the Resident Services Director is absent.

Requirements

High school diploma or equivalent experience.
Working knowledge of a multi-extension, multi-line telephone system.
At least one year of experience in a business office environment.
Strong clerical skills and knowledge of Word, Excel, and Outlook.
Ability to read, write, and speak English.
Strong communication and customer service skills.
Good organizational skills, follow-up, and follow-through, with the ability to multitask.
Energetic and enthusiastic approach.

Nice To Haves

Prior concierge or hospitality experience is strongly preferred.

Responsibilities

Screen incoming calls, take messages, and forward calls as appropriate.
Greet and sign in visitors; provide directions or information to residents, visitors, guests, and vendors.
Sort and distribute incoming mail.
Provide clerical assistance, including typing correspondence, memorandums, reports, and forms.
Receive event reservations and schedule guest apartment reservations.
Update the census, resident directory, and birthday list.
Provide basic information to people inquiring about the community and ensure current marketing brochures are available.
Respond to the Emergency Call System and building alarm system.
Administer the Stat Check System.
Conduct periodic interior rounds to help ensure the building is secure.
Receive and process community work orders.
Manage office equipment and supplies.
Provide effective and courteous service to residents, guests, and coworkers.
Handle resident emergency situations in the absence of the Resident Services Director.
Assist residents with reservations and referrals for dining, travel, in-home services, dry cleaning, entertainment, events, and other applicable services.
Perform other duties as assigned.