Concierge - Per Diem
About The Position
The Concierge provides assistance to residents, guests, and vendors in the community. The role requires night, weekend, and holiday support. The Concierge greets residents and assists visitors, prospective residents, and families; answers telephone calls; and may monitor surveillance cameras, door alarms, life safety systems, and building alarms to help safeguard residents and property and investigate unusual activity. The role also processes work-order, incident, and concern reports; receives and delivers or holds packages, plants, and prescription drugs as requested; maintains sign-in/out records for community keys and gate passes; and assists other departments with administrative functions. The Concierge follows up promptly on resident, family, and employee concerns to support customer satisfaction and maintains a positive, professional demeanor toward residents, visitors, and coworkers.
Requirements
- Clear and effective communication in English.
- Highly proficient computer skills.
- Proficiency with Outlook, Excel, and Word.
- Compassionate, professional, kind, engaging, empathetic, and helpful manner.
- Ability to work as part of a team and handle multiple tasks efficiently.
- Ability to make independent decisions when circumstances warrant.
- Ability to maintain a positive and friendly demeanor toward residents and coworkers.
Nice To Haves
- Three months of related experience is preferred.
Responsibilities
- Greet residents and provide general assistance to visitors, prospective residents, and families.
- Answer telephone calls.
- As needed, monitor surveillance cameras, door alarms, life safety systems, and building alarms, and investigate unusual activity to help ensure resident and property safety.
- Process reports related to work orders, incidents, and concerns.
- Receive packages, plants, prescription drugs, and other items, and deliver or hold them as requested.
- Maintain the sign-in/out log for community keys and gate passes.
- Assist other departments with administrative functions.
- Ensure resident, family, and employee concerns receive timely responses and follow-up.
- Maintain a positive and professional demeanor toward residents, visitors, and coworkers.
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Retirement benefits
- Short-term disability
- Long-term disability
- Paid time off
- Access to DailyPay to access earned but unpaid wages before the next payday
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What This Job Offers
Education Level
No Education Listed
