Concierge - Per Diem

Mira Vie at Bridgewater•Bridgewater Township, NJ

7d•$17 - $20•Onsite

About The Position

Distinctive Living is seeking a per diem Concierge for its Mira Vie at Bridgewater community. The Concierge is the community’s first point of contact for visitors and callers, providing friendly, professional customer service. The role greets visitors, responds to questions and concerns from prospective and current residents and their families, and supports the Sales and Marketing and Business Office teams. It also manages the lobby experience, paying attention to detail and helping create positive experiences for residents and visitors.

Requirements

High school diploma or equivalent required.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel preferred.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems, aiming to provide a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, answer and forward telephone calls, take messages, and handle resident calls.
Receive and send resident packages, and assist residents with mailing letters and packages.
Keep the desk and lobby clean and neat, create an inviting area, and help promote activities in the lobby with the activity director or others as needed.
Manage inquiries by connecting callers and visitors with the appropriate inquiry team member.
Respond to inquiries and provide tours when the community relations director, executive director, and resident care directors are unavailable.
Facilitate community tours and experiences as needed, support community marketing standards, assist with the Lead Management Program, and assemble marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
Encourage residents to participate in activities.
Follow and communicate company policies and procedures.
Perform other duties as assigned.