Concierge - Per Diem

Senior Lifestyle•Lisle, IL

13d•$17 - $20

About The Position

The Concierge provides assistance to residents, guests, and vendors in the community. The role involves greeting residents and visitors, answering calls, handling deliveries, maintaining key and gate-pass logs, processing reports, and supporting other departments with administrative tasks. The Concierge also responds to resident, family, and employee concerns, aiming to provide timely follow-up and a high level of customer satisfaction. Depending on needs, the role may include monitoring safety and security systems and investigating unusual activity. A positive, professional demeanor toward residents, visitors, and coworkers is expected.

Requirements

Clearly and effectively communicate in English.
Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
Be compassionate, professional, kind, engaging, empathetic, and helpful.
Work as part of a team and handle multiple tasks efficiently.
Make independent decisions when circumstances warrant.
Maintain a positive and friendly demeanor toward residents and coworkers.

Nice To Haves

Three months of related experience is preferred.

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
As needed, monitor surveillance cameras, door alarms, life safety systems, and building alarms, and investigate unusual activity to help ensure the safety of residents and property.
Process reports, including work orders, incidents, and concerns.
Receive packages, plants, prescription drugs, and other deliveries, and deliver or hold them as requested.
Maintain the sign-in/sign-out log for community keys and gate passes.
Assist other departments with administrative functions.
Ensure resident, family, and employee concerns receive a timely response and follow-up.
Maintain a positive and professional demeanor toward residents, visitors, and coworkers.