Part-time 25 hour Concierge - Anythink Commerce City (Bilingual Spanish speaking preferred)

Anythink•Commerce City, CO

4d•Onsite

About The Position

This is a part-time Concierge position that blends customer service, technology troubleshooting, and product promotion. The Concierge is the essence of the customer's experience at the library, greeting visitors, enriching lives through dialogue about products and services, and helping customers find inspiration and opportunities. The role involves promoting library products and services, assisting with self-checkout, maintaining the library's appearance, and engaging customers in conversations about promotions, programs, and services. The Concierge also handles opening and closing procedures, maintains experience zones, registers customers for library cards, assists with fees, requests books, helps in the copy center, and provides basic computer assistance (email, Microsoft products, internet navigation). They are knowledgeable about the copy center and library technology, adept at understanding customer needs and connecting them to the right resources, and proficient in cash management. The role also involves assisting with programs and promotions, contributing ideas to district committees, and engaging in professional development. The Concierge acts as a go-to person for customers, answering phones, reserving meeting rooms, and identifying collection needs. Integrity is a key value in all decisions and actions.

Requirements

High school degree
Computer literacy with MS office proficiency
Library or bookstore experience

Nice To Haves

Some college preferred
Bilingual Spanish speaking preferred

Responsibilities

Warmly welcome customers into the library and ensure a great experience and a fond farewell.
Assist customers in finding books and with self-checkout services.
Maintain the cleanliness and tidiness of the library, ensuring displays are refreshed and looking beautiful.
Engage customers in conversations about promotions, programs, and services available at the library.
Offer recommendations of the latest books, movies, and music.
Orchestrate the opening and closing of the library.
Look after experience zones, ensuring they are stocked, clean, and tidy.
Coordinate any video feed display, special feature maintenance, floral service, or other interactive components to the zone.
Register customers for a library card.
Assist customers with fees, request books through RLD or ILL, and assist in the copy center.
Walk customers through their basic computer needs, including email, Microsoft product questions, and navigating the Internet.
Act as a knowledgeable trainer on the copy center and technology throughout the library.
Understand the needs of library customers and connect them to the right person at the right time.
Manage cash, including counting cash and reconciling cash balances.
Lend a hand if needed for programs and promotions.
Share great ideas on district committees.
Engage in professional development.
Answer phones, reserve meeting rooms for patrons, and identify collection needs based on customer comments.