About The Position

Worth Ross Management Company is seeking a polished, service-oriented Concierge to serve as the welcoming presence of a luxury multifamily community. The role focuses on delivering elevated resident experiences with discretion and professionalism in a fast-paced, high-touch service environment. The Concierge greets residents, guests, and vendors, manages building access, and serves as a point of contact for daily needs while protecting resident privacy. This is a part-time weekend position at T&P Lofts in Central Fort Worth. The schedule is Saturday and Sunday, 7:00 am to 3:00 pm.

Requirements

  • High school diploma or equivalent.
  • Strong customer service and hospitality knowledge, ideally in a luxury environment.
  • Excellent communication and interpersonal skills.
  • High attention to detail and ability to multitask independently.
  • Comfort using technology such as email and concierge or property management systems.
  • Professional judgment, discretion, and a calm, solution-oriented mindset.
  • Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

  • Prior experience in hospitality, luxury residential, concierge, or customer service roles.

Responsibilities

  • Provide warm, professional service to residents, guests, and vendors.
  • Manage building access and guest/vendor check-ins.
  • Assist residents with questions, requests, and coordination of authorized vendor access.
  • Maintain confidentiality and uphold resident privacy.
  • Respond to resident concerns and emergency situations, escalating when needed.
  • Accurately log daily activity, packages, and deliveries in BuildingLink.
  • Contribute ideas to enhance services and improve the resident experience.
  • Support resident relations through timely follow-up and issue resolution.
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