Concierge

Sienna Senior Living • Kingston, ON

39d • CA$18 • Onsite

About The Position

At Aspira Royale Place Retirement Living, the Concierge role is more than just a job; it's an opportunity to build lasting relationships with residents. This position focuses on understanding each resident's story and cultivating happiness in their daily lives. The company's purpose is to serve seniors with comfort, dignity, and respect, ensuring they live fulfilling lives. Sienna aims to create an environment where team members feel valued, heard, and empowered to do meaningful work.

Requirements

• Must be legally eligible to work in Canada or have a valid work/study permit.
• Must successfully pass a Vulnerable Sector Check.
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Detailed-oriented with strong customer service skills.
• Ability to effectively communicate with residents and staff.
• Demonstrate tact, diplomacy, and professionalism in every interaction.

Nice To Haves

• Compassionate and dedicated to meaningful work that supports seniors in living life fully.

Responsibilities

• Cultivate a profound understanding of our residents and their unique lifestyles.
• Build rapport with residents, their families, and visitors.
• Offer personalized assistance, ensuring everyone feels esteemed and assisted.
• Contribute to the culture of the home, focusing on helping residents live fully.
• Communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills.
• Ensure issues are clearly documented and escalated appropriately when needed.
• Consistently deliver warm, high-quality customer service to residents, families, visitors, and team members.
• Create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours.
• Maintain accurate records and handle cash-related documentation with attention to detail.
• Provide dependable clerical and computer support to managers and adapt easily to administrative needs.

Benefits

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed