Concierge (AutoPlanet Durham)
About The Position
Since 2015 AutoPlanet Durham has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience. AutoPlanet Brampton is looking for a Concierge to join their dynamic team. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families
Requirements
- Minimum 1 year of administration experience and strong computer skills required.
- Professional and confident with frequent customer interaction.
- Excellent customer service and interpersonal skills.
- Able to effectively communicate both verbally and in writing.
- Team-oriented with a positive attitude.
- Proven self-starter that can work well under pressure.
- Strong attention to detail and knowledge of vehicle makes and models.
- Excellent attention to detail.
Nice To Haves
- Merchandising experience is an asset.
Responsibilities
- Greet people coming into the dealership, direct them to the appropriate contact and determine the nature of their visit.
- Answers basic customer inquiries.
- Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a Sales Manager.
- Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Serves as telephone back-up.
- Serves as clerical back-up.
- Maintains professional appearance.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Utilize systems and procedures to deliver exceptional customer service in all interactions.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.
Benefits
- Excellent management support and guidance.
- Opportunities through our Internal career development program.
- Access to health, dental and vision insurance.
- Disability, critical illness and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
