Concierge | Part Time | Every Other Weekend

Harmony Senior Services•Cincinnati, OH

2d•Onsite

About The Position

The Concierge performs administrative support duties at the community’s front desk. Responsibilities include greeting visitors, answering and transferring telephone calls, taking accurate messages, and monitoring the walkie-talkie, door security system, and fire panel as needed. The role also monitors resident and visitor logs and performs office support tasks such as filing and making copies. The Concierge helps maintain a clean, orderly, and secure front desk and lobby; sells meal tickets and accounts for payments; assists with resident van scheduling; and follows confidentiality policies when handling resident information. The position requires a professional, considerate manner and the ability to communicate effectively, multitask in a busy environment, and work a flexible schedule that includes weekends and holidays. Attendance at required in-services and staff meetings is expected.

Requirements

High school diploma or GED.
Experience in administrative functions.
Be considerate, neat, well-groomed, and professional in appearance and dress.
Answer phones in a polite and professional manner.
Be organized and able to work well with others as part of a team.
Be polite and considerate to residents, visitors, co-workers, and the management team.
Communicate effectively both verbally and in writing.
Be able to sit for extended periods of time.
Function effectively in a busy environment and multitask.
Be willing to work a flexible schedule that includes weekends and holidays.
Attend all required in-services and staff meetings.

Responsibilities

Transfer calls or take messages in a courteous, friendly, and helpful manner.
Fill out and log service request forms for residents and/or staff.
Monitor and greet visitors to the community.
Keep the front desk and lobby area clean and neat.
Sell meal tickets and account for payments by payroll deduction or personal check.
Help ensure the security of the building.
Monitor resident sign-in and sign-out logs and visitor registration logs.
Periodically check building entrances and exits to help ensure the community remains secure.
Attend in-services and staff meetings as required.
Assist with coordinating the van schedule for residents.
Follow confidentiality policies regarding the release of resident information.
Perform supportive office functions for all departments, including filing, typing, and making copies.
Complete other duties as assigned.