Concierge - Massachusetts Court

Greystar•Washington, DC

1d•$19 - $20

About The Position

The Concierge organizes, coordinates, and implements resident services and programs and serves as an information resource for residents on local market resources. The role welcomes prospects and residents, supports day-to-day community operations, coordinates amenities and services, and assists with resident activities. The position requires a flexible schedule, including on-call coverage during evenings, weekends, and holidays, and may involve travel to other properties or training and business meetings.

Requirements

Ability to work a flexible schedule, including taking on-call duty during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Ability to travel occasionally or regularly as needed to assist other properties, attend training classes or business meetings, or fulfill job responsibilities.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls, route them to the appropriate team member, and assist with service-request callback completion as necessary.
Maintain the guest suite schedule, verify proper payment and cleanliness before guest arrival, and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrival information and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.