Care Navigator - Massachusetts

HopeHealth•Attleboro, MA

12d

About The Position

The Care Navigator serves as a primary representative of HopeHealth within assigned hospitals, skilled nursing facilities, assisted living communities, and physician practices, primarily in southeastern Massachusetts and parts of Norfolk County. The role drives organizational growth through relationship development and exceptional service, promotes hospice and palliative care services, facilitates timely and appropriate transitions to care, and helps ensure a seamless experience for patients, families, and referral partners. As a subject matter expert in HopeHealth’s service lines, the Care Navigator educates patients, families, and referral partners, conducts goals-of-care conversations and hospice informational visits, and helps patients navigate serious illness care options. The role collaborates with interdisciplinary teams and the Access Center, coordinates care transitions, participates in care coordination meetings and community events, and uses CRM tools and the Electronic Medical Record (EMR) to document activities and care. The position may support coverage across territories as needed and requires adherence to organizational policies, including quality assurance, safety, infection control, and HIPAA requirements.

Requirements

Bachelor’s degree.
At least five years of experience in healthcare business development, service line growth, or related fields.

Nice To Haves

RN qualification is highly preferred but not required.
Hospice, palliative care, or experience working with seriously ill patients is preferred but not required.

Responsibilities

Cultivate and maintain relationships with stakeholders across assigned hospitals, nursing homes, assisted living facilities, and physician offices to grow HopeHealth hospice and palliative care services and attain territory growth goals.
Serve as a subject matter expert on HopeHealth services, including hospice, palliative care, dementia support, caregiver support, bereavement services, and community education.
Educate patients, families, and referral partners about hospice and palliative care services, benefits, eligibility criteria, and care options.
Conduct goals-of-care conversations and hospice informational visits.
Coordinate care transitions and facilitate communication among providers, patients, and families to support continuity and alignment of care.
Collaborate with interdisciplinary teams and the Access Center to support a seamless referral and admission experience.
Organize and participate in care coordination meetings and address service recovery opportunities as needed.
Participate in professional and community events, conferences, and networking opportunities to build relationships and expand organizational reach.
Use CRM tools to track territory activity, identify growth opportunities, and document outreach, follow-ups, and outcomes.
Support coverage needs across territories as required.
Maintain accurate, comprehensive, and timely documentation in the EMR in accordance with organizational policies and documentation requirements.
Adhere to organizational policies, including quality assurance, safety, infection control, and HIPAA compliance, while reflecting HopeHealth’s mission, vision, and values.
Perform additional duties as assigned.