Concierge

Boeing Employees' Credit Union•Renton, WA

17d•Onsite

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

Requirements

High school diploma or associated certification (GED).
Minimum 1 year of experience in sales oriented, financial or retail customer service environment.
Proficient PC skills and the ability to learn new software.
Strong verbal and written communication skills for effective interactions.
Capacity to sit or stand for periods of up to one hour or more.

Nice To Haves

Spanish language fluency highly desirable.
Ability to work a shifting/flexible schedule, including evenings and Saturday's.

Responsibilities

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.