Concierge - Claridge House of Alexandria
About The Position
The Concierge at Claridge House of Alexandria serves as the first point of contact for residents, guests, and potential residents. The role includes greeting visitors, answering and directing calls, responding to property inquiries, and maintaining a professional and courteous environment. The Concierge helps keep the lobby and common areas presentable, assists with deliveries and vendors, collects residents’ service requests for maintenance staff, and supports managers and other staff with property operations. The position may also involve tasks in the Business/Leasing and Engineering offices. The Concierge must represent the company professionally, maintain a good attitude, and promptly report site incidents or accidents to the Resident Manager. The role is based at Claridge House of Alexandria, 301 N Ripley St, Alexandria, VA 22304. The work environment is not substantially exposed to adverse conditions, and noise is usually moderate. Duties require standing, walking, sitting, handling objects and documents, reaching, talking, and hearing; occasional lifting or moving of up to 10 pounds may be required. The employee must be able to read written materials, communicate with guests, move around offices and properties including climbing stairs, drive an automobile, and operate office machines.
Requirements
- At least 2–3 years of front desk, office, administrative, or customer service experience.
- Consistent work history.
- Excellent customer service skills.
- Good communication skills and phone etiquette.
- Computer knowledge.
- Filing experience.
- Reliability.
- Ability to work with limited supervision.
- Ability to stand, walk, sit, handle objects and documents, reach, talk, and hear as required by the role.
- Ability to occasionally lift and/or move up to 10 pounds.
- Vision sufficient to read reports, instructions, correspondence, and other job-related written material.
- Hearing sufficient to understand conversation at normal volume in person and by telephone.
- Coherent speech sufficient to interact with guests.
- Physical mobility sufficient to move around offices and properties, including climbing stairs; drive an automobile; and operate office machines.
Responsibilities
- Serve as the first point of contact for guests, residents, and potential residents.
- Answer and transfer calls to the appropriate property employee.
- Respond to property-related inquiries from guests and residents.
- Help ensure a professional and courteous environment.
- Perform tasks assigned by management related to property operations, including duties in the Business/Leasing and Engineering offices.
- Monitor lobby and common areas and help ensure adherence to company policies.
- Assist with deliveries and vendors arriving at the property.
- Collect residents’ service requests and distribute them to maintenance staff.
- Assist managers and other staff members with their work.
- Maintain a professional appearance and a positive attitude.
- Immediately report incidents or accidents occurring on site to the Resident Manager.
Benefits
- Health, dental, and vision insurance.
- Short- and long-term disability insurance.
- Life and optional life insurance.
- Accidental and critical illness insurance.
- Employee assistance program (EAP).
- Bereavement, jury duty, and other paid and unpaid leaves of absence.
- Paid time off (PTO).
- Holidays.
- Retirement plans.
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
