Concierge

Propark Mobility • New York, NY

6d • $19 - $20 • Onsite

About The Position

Propark Mobility is currently hiring Concierges for Part-time and Full-time opportunities. You are the first impression of this location. You will greet residents and visitors of the building with a warm welcome and assist them as needed. The concierge sets the tone and is a valuable team member of the property.

Requirements

• You are at least 18 years old.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• A high school degree or GED equivalent preferred.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a team environment, interacting with other employees in a professional and friendly manner.
• Ability to maintain a professional and friendly demeanour when working with the residents, providing resolution as needed to resident issues.
• Ability to work flexible hours, including nights, weekends, and holidays

Nice To Haves

• Concierge: 1 year+
• Customer service: 1 year+

Responsibilities

• Greet patients & visitors as they enter the emergency department waiting room.
• Keep track of wheelchairs available at the front and escalate to navigation when more are needed.
• Keep waiting room glass clean and escalate interior messes to the Environmental Services team when necessary.
• Round on patients and visitors while they are waiting and collaborate with the hospitality liaison for updates and delays.
• Put visitor bands on visitors and collaborate with the hospitality liaison and unit receptionists to locate patients and escort the visitor to the bedside.
• Assist visitor bands on visitors and collaborate with the hospitality liaison and unit receptionists to locate patients and escort the visitor to the bedside.
• Ensures a first impression of great customer service by cordially greeting prospective residents and on-site inquiries.
• Maintain a neat and orderly Desk at all times, free of debris and trash.
• Maintain the required company standards by wearing the company uniform, stating the company greeting, answering customer questions, resolving issues, and thanking each customer upon exit.
• Report any known accidents or violations of Company policy, safety hazards, or any unusual occurrences to the local manager in a timely manner.
• Helps with community arrangements, such as the moving-in and moving-out procedures
• keeps up local knowledge and information sources relevant to the needs of residents, such as transportation, entertainment, and facilities.
• Oversees the delivery of all packages, recording arrival details and informing residents of them within a day.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Benefits

• Free Parking!
• Flexible scheduling
• paid Holidays
• Wellness
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation
• an extra day-off on your birthday!!
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED