Concierge

Vail Resorts•Vail, CO

30d•$20 - $23•Onsite

About The Position

Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Requirements

Ability to sit or stand for long periods of time.
We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary.
Desire to learn and grow.
Must be able to communicate fluently in English.

Nice To Haves

At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality.

Responsibilities

Complete guest notes into the reservation and concierge system in a timely and complete manner.
Review all arrivals to ensure all instructions and billing requests have been addressed properly.
Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
Active in the promotion of in-house events and adventure programming.
Maintain a high level of professionalism.
Anticipate guests' needs, respond promptly and acknowledge all guests.
Communicate guest requests with other departments as needed.
Other duties as assigned.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans