Concierge
About The Position
The Concierge plays a pivotal role in enhancing the resident and visitor experience within our premier real estate development. This position serves as the primary point of contact for guests, residents, and tenants, ensuring their needs are met promptly and professionally. The Concierge is responsible for providing personalized services, facilitating communication between residents and management, and coordinating various amenities and services to create a welcoming environment. By anticipating and addressing the diverse needs of the community, the Concierge contributes significantly to tenant satisfaction and retention. Ultimately, this role supports the overall reputation and smooth operation of the property by delivering exceptional customer service and operational support.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or hospitality roles.
- Strong communication and interpersonal skills.
- Basic computer proficiency including familiarity with email and scheduling software.
- Ability to work flexible hours including evenings, weekends, and holidays as required.
Nice To Haves
- Experience working in real estate, property management, or a related field.
- Knowledge of local area amenities and services.
- Multilingual abilities to assist a diverse resident population.
- Certification in customer service or hospitality management.
- Familiarity with security protocols and emergency response procedures.
Responsibilities
- Greet and assist residents, visitors, and vendors in a courteous and professional manner.
- Manage incoming communications including phone calls, emails, and in-person inquiries, directing them appropriately.
- Coordinate and schedule maintenance requests, package deliveries, and amenity reservations.
- Maintain accurate records of guest visits, service requests, and daily activities.
- Collaborate with property management and security teams to ensure safety and compliance with community policies.
- Provide information about local services, events, and transportation options to residents and guests.
- Assist with administrative tasks such as filing, data entry, and preparing reports as needed.
Benefits
- 12 Paid Holidays
- Up to 2 weeks Paid Time Off in the first year
- A CelebrateYOU Day
- Comprehensive Medical, Dental, and Vision Plans
- Company-Paid Health Reimbursement Account
- Paid Maternity Leave
- Company-Paid Life Insurance
- Company-Matched 401(k) Retirement Savings Plan
- Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
- Company-Paid Certifications & Licensing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
