Concierge

K2 Services • Washington, DC

24d • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of contact for guests, assisting with inquiries, providing information, and offering personalized recommendations to enhance their stay. From arranging reservations to coordinating special requests, your role is crucial in ensuring that guests have a delightful and stress-free experience during their time at our establishment. Your proactive approach, attention to detail, and extensive knowledge of local attractions will contribute to making their stay truly exceptional.

Requirements

• Exceptional customer service skills.
• Ability to create a welcoming and memorable experience for guests.
• Serve as the main point of contact for guests.
• Assist with inquiries and provide information.
• Offer personalized recommendations.
• Arrange reservations and coordinate special requests.
• Proactive approach and attention to detail.
• Extensive knowledge of local attractions.
• Manage scheduling, logistics, and execution of meetings and events.
• Ensure seamless coordination of meeting services (catering, technology, room setup).
• Deliver high-quality client experience through organization, communication, and operational support.
• Communicate professionally with staff, clients, and vendors.
• Conduct walkthroughs of event spaces.
• Collaborate with catering vendors.
• Maintain accurate meeting records.
• Partner with IT, Facilities, and Catering teams.
• Coordinate with building security.
• Participate in team meetings.
• Generate and analyze reports.
• Maintain tracking tools and spreadsheets.
• Inspect conference rooms.
• Confirm meetings in advance.
• Provide backup reception support as needed.
• Participate in training programs.

Nice To Haves

• Experience with Event Management System.

Responsibilities

• Coordinate conference room scheduling and manage all meeting reservations to ensure optimal space utilization.
• Arrange meeting logistics, including catering, room setup, and special requests for internal and external clients.
• Communicate professionally with staff, clients, and vendors via email, phone, and messaging platforms.
• Conduct walkthroughs of event spaces to confirm meeting requirements and readiness.
• Collaborate with catering vendors to plan menus and place orders for meetings and events.
• Maintain accurate meeting records in scheduling systems such as Event Management System.
• Partner with IT, Facilities, and Catering teams to confirm all meeting details and ensure seamless execution.
• Coordinate with building security to register and facilitate entry for external guests.
• Participate in team meetings and provide updates on conference room schedules and usage.
• Generate and analyze reports to track meeting metrics and space utilization.
• Maintain tracking tools and spreadsheets for meeting categories and reporting purposes.
• Inspect conference rooms to ensure readiness and compliance with company standards.
• Confirm meetings in advance and provide backup reception support as needed.
• Participate in training programs, including Cornerstone, to enhance job knowledge and performance.

Benefits

• Full benefits eligibility after 30 days
• 7 days of sick time
• 10 days of accrued vacation
• Tuition reimbursement eligibility after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed