Concierge

BallenIsles Country Club•Scottsdale, AZ

25d•Onsite

About The Position

The Rocks, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Requirements

Minimum of one-year related experience or training.
Excel in a team-oriented work environment
Exceptional organizational and administrative skills; detail oriented & ability to multitask a must
Ability to communicate verbally & proficient with grammar & spelling. Ability to facilitate general inquiries sensibly.
Proficiency in Microsoft Office required.
Highly focused on providing superior customer service
Comfortable in a Luxury Resort environment
Ability to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilities

Nice To Haves

Previous concierge and/or event planning experience preferred

Responsibilities

Meets and greets all owners & guests in a pleasant, courteous and professional manner
Assists owners, visitors, & associates with inquiries and directions
Operates as an information source of the area during their stay
Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance
Answers all incoming calls to the Concierge desk and main switchboard
Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities
Establishes and maintains numerous relationships with vendors/suppliers for The Rocks
Assist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.
Assists with any special arrangements for owners & guests
Works with various destination club representatives to provide specialized service in accordance with their various SOP’s.
Serves as liaison between owners/guests with housekeeping needs and maintenance requests.
Create Food & Beverage Function Sheets/BEO’s for pre-arrival hors d’oeuvres, BBQ packs, In-villa dinners and other amenities as requested
Assists Food & Beverage Department with coordination & marketing of clubhouse special events
Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.
Consistent and reliable attendance.