Conference Services - Concierge

The Broadmoor•Colorado Springs, CO

9d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Conferences and Catering team, you will assist the Conference Managers and Catering Sales Managers with coordinating all aspects of Conference and Wedding Events while on-site. This is a highly visible role that requires the ability to multi-task, in a fast-paced environment. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or event supplies off site event venues.
Ability to work in a fast-paced, team-oriented environment and work without direct supervision and provide immediate follow-up.
Ability to plan, prioritize and organize work assignments for self and the event managers you support.
Ability to resolve problems and exercise good judgment when event manager is not available to you.
Ability to focus attention on details.
Ability to create and read a Banquet Event Order (BEO), as well as read between the lines of a BEO to ensure all items listed or needed/anticipated are provided.
Ability to maintain strict confidentiality.
Experience with Microsoft Office products, Spreadsheets, E-mail, Database software, AS400, DELPHI and Social Tables.
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills.

Nice To Haves

Any employee driving a Broadmoor vehicle must be 18 years or older.
Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at time.
Reasonable accommodations will be made for individuals with disabilities.
If you are committed to joining a team that provides world-class service, we encourage you to still apply.
At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Responsible for making sure meeting rooms are open and ready for clients.
Inspects meeting rooms and event space for maintenance deficiencies, and checks meeting room set up details to ensure all rooms/venues are client ready.
Liaison between Meeting /Event Planner and other departments within the hotel.
Manages and responds to Meeting Planner inquiries/requests.
Responsible for making door cards, signage and writing shift reports.
Attends Operations, BEO/Pre-Conference meetings to understand the event needs each day.
Develop productive, professional relationships with client contacts.
Respond to requests via phone, email and in-person with professionalism and thoughtfulness.
Collaborate and communicate with guests, management, and co-workers.
Willingness to work in a fast-paced, team-oriented environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Other duties as assigned