Catering Conference Concierge

Biltmore Hotel Limited • Coral Gables, FL

4d • Onsite

About The Position

A Catering Conference Concierge is the liaison between the client, conference services team, and hotel operations to ensure meetings and events run smoothly from arrival through departure.

Requirements

• Hospitality, hotel, catering, or conference services experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of banquet operations and event logistics.
• Proficiency with hotel and event management systems.
• High School diploma is required.
• Minimum three to five years of extensive clerical/secretarial experience preferably in a hotel environment.
• Catering background strongly preferred.
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Nice To Haves

• Bachelor’s Degree is preferred
• Knowledge of Delphi Sales software preferred.

Responsibilities

• Serve as the primary on-site contact for meeting planners and event organizers.
• Welcome groups upon arrival and provide event support throughout the program.
• Coordinate with Banquets, Culinary, Housekeeping, Front Office, and AV teams.
• Manage last-minute requests, room changes, and event adjustments.
• Conduct meeting room inspections to ensure setups meet BEO specifications.
• Monitor food and beverage functions and ensure service standards are met.
• Handle VIP requests and special accommodations.
• Assist with registration, signage, and attendee experience.
• Resolve guest concerns promptly and professionally.
• Communicate event updates to all operational departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED