Catering and Conference Service Manager
About The Position
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). The Catering and Conference Services Manager will plan and service groups and weddings.
Requirements
- College Degree Preferred
- Proven success in a similar role and environment.
- 2 Years Project Planning Experience
- Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
- Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.)
- Proficient in spoken and written English: (additional language requirements may apply to specific job segments.)
- Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
- Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)
Nice To Haves
- Excellent organization and communication skills.
- Ability to consistently manage multiple priorities.
- Build solid relationships and partner with people to create results.
- Able to influence and work with a wide range of stakeholders.
- Flexible schedule based on business needs: Some travel and in-resort visits will be required
- You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
- Pride and attention to detail.
- Empathy towards your customers and colleagues.
Responsibilities
- Plan all aspects of events including but not limited to: Activities, communications, food and beverage, meeting space needs and design, vendors, shipments, invoices, schedules and timelines, budget management, pre-payment collection and reconciliation.
- Maximize food, beverage and activity revenue to the Resorts through strong product knowledge and selling skills.
- Work with clients to ensure that the function is professionally planned and have regular contact with client & stakeholders once group or wedding is in house to ensure any requests or problems are resolved.
- Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.
- Package all bills ensuring accuracy before sending to accounting for processing, make any necessary adjustments working with and ensure timely payments are received.
- Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.
- Lead weekly meetings with stakeholders including but not limited to: Pre & post conference planning meetings, banquet event order meeting, attend weekly resort operations & managers meetings
- Position is responsible for planning events for multiple Vail Resorts Destinations in the Eastern Region including but not limited to: Mount Snow, Hunter, Okemo, Mount Sunapee, Stowe
- Contribute to the health and strength of a dynamic team culture.
- Embrace and contribute to an Enterprise-wide culture of leadership.
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
- Hybrid Work – Work from any state or province with a Vail Resorts destination.
- Leave Policies (Canada)
- Flexible Time Off (United States)
- Mental Health Resources
- Employee Assistance Program
- Tuitions grant program - Epic Promise (US based employees)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
