Conference Services Manager

Sodexo Careers•New York, NY

13h•Onsite

About The Position

Sodexo is seeking a Conference Services Manager to join their team at a client site in New York, NY. This role is responsible for overseeing the planning and execution of meetings and events, collaborating closely with clients and internal teams to ensure exceptional service delivery. The ideal candidate will be organized, detail-oriented, and possess experience with event planning and management systems. A background in hospitality and large-scale event production is preferred. This position is crucial in providing a seamless and elevated meeting experience while promoting a culture of service and innovation. SodexoMagic is a joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, SodexoMagic delivers food, facilities management, and integrated services to various clients including corporations, healthcare facilities, K-12 schools, colleges and universities, and aviation lounges. This alliance between Magic Johnson Enterprises and Sodexo, Inc. allows for the delivery of creative solutions to clients and local partners within the communities served.

Requirements

An Associates Degree or two years equivalent experience
A positive, can-do attitude, and possess excellent organizational skills and attention to detail for efficient, personalized client service.
Identify trends and areas for improvement, offering recommendations to management.
Synthesize and present data to assist management in understanding activity volume and optimizing event organization.
Exhibit professional verbal and written communication skills for client interactions.
Manage time effectively and be proficient in Microsoft Office, Outlook, PowerPoint, and Excel.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year

Nice To Haves

A background in hospitality and large-scale event production is preferred.

Responsibilities

Ensure all meeting rooms are clean, fully operational, and ready for scheduled meetings.
Assist guests with connecting to and using conference room technology.
Coordinate room reservations and confirm that scheduled guests and meetings are expected for the upcoming week.
Oversee catering orders throughout the building and assigned floors, ensuring timely delivery and proactively managing any delays or issues.
Respond to emails promptly to address immediate requests and provide exceptional customer service.
Manage the events calendar to prevent double bookings, ensure accurate scheduling, and maintain compliance with space usage guidelines.