Conference Services Manager

HEI Hotels & Resorts•Waltham, MA

9d•$80,000 - $83,000•Onsite

About The Position

Create the desired conference and meet clients’ needs through active communication, planning, and team leadership. This role involves understanding monthly forecasting and the annual budget process, optimizing room rental charges, and fostering long-term client relationships to re-book repeat business. The manager will also participate in industry-related organizations, utilize strong sales and negotiation skills, and conduct hotel site inspections and client presentations. Creativity in developing innovative set-ups, menus, and functions, along with close collaboration with the Chef and banquet department for operational execution, is key. The role requires providing overall direction, coordination, and evaluation of operations, with detailed execution of all banquet event orders. Experience with Audio/Visual equipment as a profit center and proficiency in Delphi, Word, and Excel are necessary. The manager will monitor group room blocks and pick up, generate detailed resumes for operating departments, and work with outside vendors to ensure client satisfaction. Compliance with attendance rules and performance of other job-related duties as assigned are also required.

Requirements

Prior experience in the field of hospitality with specific experience in catering sales is essential.
Minimum of one year within the Hospitality Industry required.
Must have experience at a similar size and quality hotel.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.
Ability to execute appropriate action plans.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

An understanding of both monthly forecasting and the annual budget process.
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
Excellent knowledge of computers, specifically Delphi, Word, and Excel.

Responsibilities

Create the desired conference and meet clients’ needs through active communication, planning, and team leadership.
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Provide overall direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders generated by the Convention Services Department.
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.