Conference Services Manager

Four Seasons Hotels and Resorts • Lanai City, HI

9d • $70,000 - $78,000 • Onsite

About The Position

The Conference Services Manager coordinates the planning and execution of group meetings, conferences, and special events for Four Seasons Resort Lanaʻi, Sensei Lanaʻi, and all other Four Seasons Lanaʻi entities. This role serves as the primary liaison between clients and resort departments, ensuring all contractual requirements are fulfilled, event details are communicated effectively, and events are executed seamlessly to achieve exceptional client satisfaction.

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• Holidays and weekends availability is required.
• Hawaii Driver’s Abstract is required for this role
• Ability to stand for extended periods, lift up to 40lbs, and push/pull as needed during shifts
• Three years or more experience in a leadership position within Conferences Services

Responsibilities

• Manage client event planning and execution, including proposals, booking details, upselling opportunities, event documentation, and billing, to ensure client satisfaction and maximize revenue
• Coordinate event logistics with Sales, Banquets, Front Office, Culinary, and Guest Services teams to ensure seamless operations and successful event delivery
• Oversee on-site events, monitor function space setup, resolve guest and client concerns, and provide visible leadership throughout program execution
• Maintain knowledge of hotel facilities, meeting spaces, and operational capabilities to effectively support group business and special events
• Control labor and operating expenses through scheduling, budgeting, inventory management, and cost-control initiatives
• Participate in operational and client planning meetings while fostering clear communication and collaboration across departments
• Recruit, train, coach, and develop Catering team members, ensuring service excellence and adherence to company standards

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed