Concierge

Choice Hotels International • Chicago, IL

32d • Onsite

About The Position

The role of Concierge is to create superior service by offering personalized, upgraded services and amenities for Business Class as well as by providing information to guests in the main lobby.

Requirements

• Minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
• Experience in Opera system preferential
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Working knowledge of computer and math skills.

Responsibilities

• Keeps updated information about the Hotel Facilities: All hotel room types, numbers/names, layout, appointments, amenities and locations. All Hotel features/ services, hours of operation. All Hotel restaurant food concepts, menu price range, dress code and ambiance. All Hotel room rates, special packages and promotions. Local events, attractions, holiday schedules. Knows names and location of meeting/banquet rooms along with functions booked for the day. Will direct guests as needed. Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Ensures smooth daily operations: Monitors scheduled daily group activities. Daily house count and expected arrivals/departures. Processing of incoming mail, deliveries and packages to the standard of The Radisson Blu, keeps a record of all guest related deliveries. Ensures easy access for all other employees to guest information, and arrangements through the computer system. Close communication and cooperation with all other departments to ensure the highest level of guest satisfaction and productivity. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Communicates closely with reservations on package related tasks and pre-reservation arrangements. Communicates all operational events during the shift handover, and will follow up with any pending items.
• Takes care of Guests and their requests: Greets guests arriving at the hotel providing a warm welcome, assisting in directions and providing information as requested. Review designated in-house guest list and be familiar with guests' names and room locations. Anticipate guests’ & resident needs, respond promptly and acknowledge all guests & residents, however busy and whatever time of day. Assists Guests and other departments in arrangements like restaurant reservations/ recommendations, tickets for all kind of venues, transportation arrangements, special requests from individuals and groups. Take record and relay messages accurately, completely and legibly. Resolve guest/resident complaints, ensuring guest satisfaction. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Books, reschedules and reconfirms transportation for guests (air, land, sea). Arranges Babysitting Service. Books and confirms Tickets for local attractions, and happenings. Accept and record wake-up call requests; deliver to PBX. Reconfirm all guest requests for the following day.
• Keeps Guest Records updated: Maintain positive guest and employee relations at all times. Develop and maintain all guest profiles. Updating guest preferences and requests as well as arrangements for guests in the PMS for future reference.
• Ensures proper accounting procedures are followed: Post charges according to accounting procedures and in conjunction with front office cashiers. Drop receipts, balance reports. Complete designated cashier reports. Run closing reports. Collect payments, in communication with accounts and the front office cashiers.
• Works as a Team member to maintain pleasant work environment: Maintain a positive inter-departmental relationship through the hotel and with outside vendors. Follows the Carlson Attendance Policy. Reports to work dressed according to Carlson Grooming Standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed