Concierge

AVTAEW LLC • Lakeway, TX

17d • Onsite

About The Position

The Director of First Impressions fulfills front desk and some administrative duties and is responsible for a variety of general office tasks requiring willingness to assist all levels of the community with a smile. This position is the most important person visitors/guests will meet when they first enter the community. Smiling and happiness is natural, whether greeting a new guest or seeing the same person daily, greeting them with a smile and enthusiasm each time. This outcome makes fulfilling the list of responsibilities easier to accomplish.

Requirements

• Must present as professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Must be at least 18 years of age.
• Must be able to lift, carry, push and pull 50 pounds.
• Ability to work flexible schedules in 24-hour operation including weekends.

Nice To Haves

• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• High School Diploma/GED
• At least two (2) years general office experience, including reception experience.
• Respect for the principles of resident rights and confidentiality.
• Experience working with the older adult population.

Responsibilities

• Answer the phone courteously with proper greetings, direct and transfer callers, and take and distribute accurate messages promptly.
• Greet visitors appropriately, direct visitors and ensure that visitors, residents, and vendors sign in/out properly.
• Observe and stop residents attempting to leave the community who should not be and redirect as necessary to assure best efforts are made to safeguard residents; report any safety issues to management immediately.
• Ensure that the reception area, lobby, and living room are vacuumed and trash is emptied. Ensure that lobby is kept free of clutter (newspapers, magazines, sales materials from other vendors, etc.). Dust desk and table tops keeping in an orderly fashion and clean windows. Check front porch to ensure that it is clean, free of trash, and presents well. Ensure that plants are watered on the front porch.
• Assist with activities conducted in the lobby in close proximity to phone and front door and leading of weekend/evening activities when less traffic occurs.
• Assist Executive Director (ED) and Community Relations Director (CRD) with general office tasks upon request.
• Retain resident room roster at front desk for safety reasons.
• Assist with other tasks and departments as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED