Concierge (Saturdays & Sundays)

TerraBella Salem • Salem, VA

2d

About The Position

TerraBella Senior Living is seeking a Concierge for its TerraBella Salem community. The Concierge greets guests, residents, and employees; handles internal and external calls; takes and relays messages; and provides general information. The role is scheduled Saturdays and Sundays from 9:00 a.m. to 5:00 p.m. each day.

The Concierge carries out reception and telephone duties, welcomes residents and visitors, responds to inquiries, and gives directions. Additional duties include preparing and organizing information and records, coordinating resident and family appointments, distributing mail, and keeping the desk and entry area neat and organized. The position also requires following company personnel and operating policies and performing other duties as assigned.

TerraBella Senior Living provides lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. The company describes its culture as rooted in purpose, hospitality, connection, and values including teamwork, integrity, performance, accountability, compassion, hard work, and creativity.

Requirements

• High school diploma or general education degree (GED) preferred.
• One to three years of customer service experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Carry out telephone answering and reception duties as required.
• Take complete messages with pertinent information and communicate them to the intended recipient.
• Greet residents and visitors, answer inquiries, and give directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family members, and tally meal count sheets for Dining staff.
• Update the Resident Phone List and Roster and the Move-In and Move-Out Register daily; update Guest and Sign-In Logs as necessary.
• Manage appointments for residents and family members, including hairdresser and transportation appointments.
• Maintain a neat and organized desk and entry area.
• Organize and distribute mail to residents, the Executive Director, and Department Coordinators.
• Maintain resident forms for miscellaneous credits.
• Adhere to company personnel policies and established operating policies and procedures.
• Perform other duties as assigned.

Benefits

• For eligible employees: competitive pay, medical, dental, vision, life, and disability insurance; paid time off and holidays; a 401(k) with employer match; paid training and career growth opportunities; wellness-related benefits; and Employee Assistance Program (EAP) support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED