Concierge Supervisor

Cleantech Service Group•Richmond, BC

22d•Hybrid

About The Position

Cleantech is seeking a Concierge Supervisor to support its Concierge division. This role involves working directly with the Concierge Manager to support multiple residential properties throughout Metro Vancouver. The position is dynamic and not a traditional desk job, with daily tasks potentially including training staff, conducting building inspections, preparing reports, solving operational challenges, and providing site support when needed.

Requirements

Strong Microsoft Excel and Google Workspace skills
Excellent written and verbal communication skills
Valid driver’s license and reliable vehicle
Ability to travel between multiple work locations
Flexible availability and occasional overtime when required
Strong computer skills
Excellent customer service and communication abilities
Confidence to work independently in a fast-paced environment
Proactive, organized, and self-driven
Comfortable leading and guiding team members while ensuring rules and standards are followed
Confident in resolving operational issues with minimal supervision
Strong attendance consistency and commitment to scheduled shifts

Nice To Haves

Experience in customer service, hospitality, administration, operations, property management, facilities management, or team leadership.
Post-secondary education in Hospitality, Communications, Business Administration, Operations Management or a related field.
Experience preparing reports, coordinating schedules, or managing projects.
Concierge experience is considered an asset.

Responsibilities

Train new Concierge team members.
Coach employees on company procedures, customer service standards, and best practices.
Conduct regular site visits to support teams and ensure service quality.
Assist with coordinating shift coverage and operational staffing needs.
Provide Concierge relief coverage when operationally required.
Prepare weekly reports and performance tracking documents.
Maintain spreadsheets and logs.
Support the Concierge Manager with administrative and operational projects.
Build positive working relationships with council and team members.
Escalate significant operational or personnel concerns to the Concierge Manager as required.
Represent Cleantech with professionalism and integrity at all times.